CRYPTO FAQ

Unlock actionable crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions for exceptional results.

Is it secure? How are my funds safeguarded? faq-icon

Your security comes first. Brilho Finlore employs bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We comply with stringent financial regulations in Portugal and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is the process complicated? faq-icon

Not at all! Brilho Finlore is tailored for beginners:
  • Step-by-step guides and 24/7 assistance
  • Risk-free demo for practising with virtual funds
  • Automated tools that handle the hard work for you
  • Start small, from just $5, and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Bank card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We monetize through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges—you always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Brilho Finlore is available in the vast majority of countries worldwide (98+ and growing). During registration, simply choose your country to confirm availability and view local payment methods. We adhere to all applicable local regulations to keep your trading safe and compliant.

How do I decide what to invest in? Do you offer recommendations? faq-icon

We make crypto investing simple for beginners! Brilho Finlore offers:
  • 1. AI-driven recommendations - Receive tailored coin suggestions aligned with your risk profile
  • 2. Ready-made portfolios - Carefully curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • In addition, our interactive tutorial helps you learn while you invest!

Where can I find support if I encounter technical issues? faq-icon

24/7 support is available via live chat or by email at support@brilho-finlore.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you comply with my country's financial regulations? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Brilho Finlore complies fully with applicable local laws. Here’s what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA, and CySEC)
  • Independent firms perform regular audits
  • 2. Country-Specific Rules
  • Automatic geo-compliance: Our platform adapts to your country's regulations
  • KYC verification where required by law
  • 3. Your Funds Are Secure
  • Bank-level security (just like your online banking)
  • 95% of assets held offline (cold storage)
  • Visit our Compliance page to view your country's status, or contact support for specific information.

What payment methods do you support? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA and SWIFT - 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT – 0% fee)
  • QR code scanning for mobile wallets
  • Deposits clear in under 10 minutes! Explore all available options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we assist you?